Shipping policy

Shipping Policy

Shipping Policy

At Ancestraz, each piece is carefully prepared and dispatched with attention to detail. We aim to deliver your order safely and efficiently.

Order Processing

  • All orders are processed within 24–48 hours of confirmation
  • Orders are processed only after successful payment
  • Orders placed on weekends or public holidays will be processed on the next working day

Shipping Timelines

  • Estimated delivery time: 3–8 business days across India
  • Delivery timelines may vary based on:
    • Location accessibility
    • Courier partner operations
    • External factors beyond our control

Note: These timelines are indicative and not guaranteed.

Shipping Charges

  • Shipping charges (if applicable) will be calculated at checkout
  • Any promotional free shipping offers will be clearly communicated

Order Tracking

  • Once shipped, you will receive a tracking link via email/SMS
  • Customers are responsible for tracking their shipment and ensuring availability at delivery

Delivery Policy

  • Orders will be delivered to the address provided at checkout
  • In case of:
    • Incorrect address
    • Failed delivery attempts
    • Customer unavailability

the courier may return the package to us

Re-dispatch will be chargeable

Risk & Responsibility

  • Risk of loss or damage passes to the customer once the order is handed over to the courier partner
  • Ancestraz is not liable for delays caused by logistics providers

Damaged or Tampered Packages

  • Do not accept packages that appear tampered or damaged
  • Record a clear unboxing video for any claims

International Shipping (Optional – remove if not applicable)

  • Currently, we [do not] offer international shipping
  • Customs duties and taxes (if applicable) must be borne by the customer

Important Note

As a handcrafted brand, we prioritize quality over speed, and slight delays may occur during high-demand periods.