Terms of service

Terms of Service

Welcome to Ancestraz.
These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

By accessing or purchasing from our website, you agree to be legally bound by these Terms.

1. General Conditions of Use

By using this website, you confirm that:
- You are at least 18 years of age, or using the website under parental supervision
- You are legally capable of entering into a binding contract under applicable Indian laws
We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion, without prior notice

2. Nature of Products (Handcrafted Disclaimer)

Majority of our products are handcrafted using traditional techniques
Slight variations in:
- Color
- Print placement
- Texture
- Finish

are natural and not considered defects

Important: Product images are for representation purposes. Exact replication is not guaranteed.

3. Orders & Acceptance

All products listed on the website constitute an “invitation to offer”
Your order is considered an offer, which is accepted only after:
- Successful payment, and
- Dispatch confirmation from our end

We reserve the right to:

Accept or reject any order
Cancel orders due to:
- Pricing errors
- Stock unavailability
- Suspected fraudulent activity

4. Pricing & Payments

All prices are listed in INR and are inclusive of applicable taxes unless stated otherwise
We reserve the right to:
- Modify prices without prior notice
- Correct pricing errors and cancel affected orders

Payment must be completed before order processing (prepaid model).

5. No Cancellation Policy

Orders cannot be cancelled once placed
This is due to immediate processing and production allocation

6. Shipping & Delivery

Delivery timelines are estimated and not guaranteed
Delays may occur due to:
- Logistics disruptions
- Location constraints
- Force majeure events

Risk of loss transfers to the customer once the order is handed over to the courier partner

7. Exchange, Return & Refund

Governed strictly by our Exchange & Refund Policy
We reserve the final right of decision in all cases of:
- Exchange approval
- Refund eligibility
- Product condition assessment

8. User Account Responsibility

You are responsible for:
- Maintaining confidentiality of your account
- All activities under your account

We are not liable for:

Unauthorized access due to user negligence

9. Intellectual Property Rights

All content on this website, including:

Images
Logos
Text

is the exclusive property of Ancestraz

You may not:

Copy
Reproduce
Modify
Distribute
Commercially exploit

any content without written permission

Violation may result in legal action

10. Prohibited Activities

You agree not to:

Use the website for unlawful purposes
Attempt to hack, disrupt, or misuse the platform
Copy designs or replicate products
Use customer data for unauthorized purposes

11. Limitation of Liability

We are not liable for:

Indirect, incidental, or consequential damages
Delay in delivery
Variations due to handcrafted nature
Loss caused by misuse of products

All products are provided “as is” without warranties except where legally required

12. Force Majeure

We are not responsible for failure to perform obligations due to:

Natural disasters
Pandemic
Government restrictions
Logistics disruptions

or any circumstances beyond our control

13. User Content & Feedback

Any feedback, suggestions, or reviews submitted may be used by us without compensation or obligation
You grant us rights to use such content for marketing and business purposes

14. Fraud Prevention & Legal Rights

We reserve the right to:

Cancel suspicious orders
Block accounts involved in fraudulent activity
Take legal action where necessary

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India
Any disputes shall be subject to the jurisdiction of courts in [Your City, e.g., Jamshedpur/Jharkhand]